How Performance Management Helps Cleaning Services Continually Improve

“I remember the first time I did a building inspection with one of our project managers and a client,” recalls Chad Conrad, Director of Performance Management at The Wilburn Company. “We went over things and I called out what needed to be cleaned more thoroughly. The project manager was a little surprised – like, ‘Why are you calling out all of these improvement areas so bluntly in front of our client?’” “But the reality is that the client is going to see what needs to be improved. We want to see it clearly, too, so that we can take care of…