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9,000,000+ sq ft
Cleaning over
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10,000,000+ sq ft

Archive for the ‘General Cleaning Insights’ Category

Photo of Tammy Hawkins

Employee Spotlight: Tammy Hawkins – The Heart of The Wilburn Company

In the bustling corridors of The Wilburn Company, Tammy Hawkins shines as a beacon of dedication and skill. With an impressive eight-year tenure, Tammy has not only witnessed the evolution of the company but has also grown immensely, both professionally and personally. Her journey, marked by a deep understanding of the Green Cleaning system, is a testament to her commitment and adaptability. A Pillar of Strength and Reliability  Tammy’s story with The Wilburn Company began with a desire for change. Leaving her previous career path, she ventured into the cleaning business, a decision that has since unfolded into a rewarding…

photo of commercial cleaning staff delivering great customer service.

How The Wilburn Company Delivers Extraordinary Customer Experiences

For over 25 years, The Wilburn Company (TWC) has served corporate offices, government facilities, and real estate investment trusts in the mid-Atlantic region with premier commercial cleaning services.  Our success is rooted in a simple yet powerful commitment: “Delivering an extraordinary customer experience every day.” This motto represents a shift from viewing clients as mere customers to embracing them as true partners. It’s the difference between showing up to provide a service and showing up to solve problems. Between doing the minimum required and exceeding expectations. Between being a vendor and being a partner.  At The Wilburn Company, we choose…

diverse staff of modern commercial cleaning service company wiping computer monitor

Enhancing Excellence Through Diversity and Inclusion in Commercial Cleaning

Diversity and inclusion have been vital in shaping progress across multiple industries for many years. In simpler terms, diversity and inclusion ideas aren’t new. But their significance endures as a cornerstone of modern business. From traditional industries to contemporary sectors, these ideas unite organizations in pursuing growth and excellence. In the world of commercial cleaning, where order is paramount, the values of diversity and inclusion resonate deeply. In this blog post, you’ll learn that diversity and inclusion aren’t just a strategy. They are a vibrant celebration of what can happen when diverse perspectives come together. Understanding Diversity in the Workplace…

Businesses Are Reinventing the Modern Workplace—This Is How Cleaning Can Help

In today’s rapidly evolving business landscape, the concept of the workplace is being redefined.  In April, 16.7% of workspaces in the United States were empty. This is a little more than it was the month before and much more than it was a year ago. Commercial real estate companies are embracing new strategies to overcome leasing challenges and create spaces that resonate with businesses and employees alike.  With a focus on attracting and retaining tenants, these companies are going above and beyond, reinventing work environments in remarkable ways. From enticing amenities to cutting-edge design, the modern workplace has become a…

Meet the Wilburn Company: Mark Sherman

Mark Sherman has made a career in cleaning, and his expertise and dedication shine through at The Wilburn Company. With a background rooted in maintaining bustling skating rinks and local sports stadiums, Mark has honed his skills in keeping spaces immaculate while building positive customer relationships. Since joining The Wilburn Company, he has seamlessly transitioned into the role of a valued cleaner, leaving no surface uncleaned and ensuring that each client’s needs are met. A Background in Cleaning Marked started his journey with Wilburn in 2019 when his brother-in-law, working part-time at Wilburn, mentioned some job openings. Freshly settled in…

Cleaning the Future: How AI is Transforming the Cleaning Industry

It’s no secret that technology is changing the game in nearly every industry. The cleaning industry is no exception! Artificial intelligence (AI) has been making waves, and it’s here to stay. That may seem overwhelming. AI is a large concept. How does it apply here? Don’t worry. We’re here to show you how AI, specifically cobots, can revolutionize the cleaning industry while keeping the human touch intact. AI Everywhere Let’s start with the basics. AI refers to machines or robots that are programmed to perform tasks that typically require human intelligence, such as problem-solving or decision-making. But here’s the thing…

Meet The Wilburn Company: Mirna Sorto

When it comes to keeping a building clean, it takes a lot of hard work, dedication, and attention to detail. But for Mirna Sorto, it’s simply how she does her job. After spending many years working as a custodian for Prince William County Schools, Mirna was ready for a new challenge. That’s when a friend who worked at The Wilburn Company told her about an open position for a night cleaner. Mirna knew this was the perfect opportunity for her, so she applied. While she still works as a school custodian, Mirna now spends her evenings working for Wilburn.  From…

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Meet the Wilburn Company: Casey Payne, Vice President of Business Development

With a strong background in sales and a passion for family businesses, Casey Payne brings a unique perspective to the team. In his new role, he aims to help the Wilburn Company expand and establish its brand in the market. Let’s take a closer look at Casey’s background and his plans for the future of the company. As the head of sales for two companies under the parent company Envoy Solutions, Casey was familiar with the Wilburn Company and had previously worked with Chief Operating Officer Robert Baldwin. “Casey impressed me as a young man who had the intelligence, out-of-the-box…

long office building with windows and cars parked in front

Relocating to Success: The Wilburn Company Finds a New Office Space

­­­­In business, a key element of success is the ability to adapt—to stay up to date with changing trends and technology while still maintaining a focus on quality service. For The Wilburn Company, that means it was time to make a change this past December. We are proud to announce that after two and a half decades at our original location, we relocated our offices to accommodate growing needs! Join us as we reflect upon our beginnings and share details about where the company is going next. Why Make the Move? As one of the go-to service providers for corporate…

Reiko George, Wilburn employee, smiling in her Wilburn uniform

Meet the Wilburn Company: Reiko George

Reiko George enjoys one of the most genuine pleasures in life. She loves her job. As a supervisor here at The Wilburn Company, Reiko spends her days working hard for clients and maintaining the Wilburn standard. “I am very fortunate because I love working,” she says. “I love cleaning. I love it!” Her passion for her work is evident, and it all started back in 2014 when Reiko came to The Wilburn Company. Reiko started at her current position after her husband, Derek George, who works for Wilburn as a Custodial Manager, mentioned the opportunity to her. “He introduced me…

Wilburn employee photo of Ernest Smith

Meet the Wilburn Company: Ernest Smith

For Ernest Smith, doing an exceptional job cleaning for Wilburn’s clients is just another night at the office. Literally. This experienced cleaning professional also works another daytime job, but spends his evenings working with our night cleaning crew. Ernest came to us just over 2 years ago after seeing an advertisement in the newspaper. He was interested in part-time or night work, so he applied. We’re so pleased he found our ad and came to our family. Although he worked a job as a medical transportation driver before coming to Wilburn, he’s been working in the cleaning industry for over…

Photo of ONCON’s Top 100 COO Nominee: Bob Baldwin

Meet ONCON’s Top 100 COO Nominee: Bob Baldwin

Bob Baldwin believes that all things happen for a reason. “I am 100% certain that I was meant to be with The Wilburn Company,” he says. His belief in destiny has served him well in his role as COO of The Wilburn Company. He joined The Wilburn Company nearly seven years ago, and his passion and innovative leadership has helped us grow exponentially.  Today, The Wilburn Company is a well-oiled machine, thanks in large part to Bob’s hard work and consistency.  His dedication to his work has earned him a nomination for ONCON’s 2023 Icon List of the Top 100…

woman commercial cleaning door handle

Top 10 Things Most Businesses Forget to Clean

Commercial businesses are full of nooks and crannies that can be easy to forget about during the cleaning process. However, these neglected and hard-to-reach places are often the most important places to take care of in commercial cleaning. Why? Business owners know that a clean commercial space is essential for making a good impression on customers and clients. Preventing dirt and dust buildup not only helps keep your building environment a welcoming and pleasant place to work and visit, but it also helps to prolong the life of your furniture and fixtures. In short, don’t forget about the little things…

Meet the Wilburn Company: Denise Dahler

Denise Dahler knows a thing or two about the power of word of mouth. When Wilburn Manager Tom Foster mentioned to Denise’s husband that they needed more commercial cleaning help, she quickly volunteered. “I just joined in and started working, and I’ve been here ever since,” she says. For Denise, that’s not a light statement – she’s been with Wilburn for over 20 years. She worked her way up from part-time to full-time and is now a supervisor of two buildings. In her time at Wilburn, she’s seen a lot of changes – but one thing remains the same: her…

image for commercial cleaning

The Key to Consistently High Services Levels in Commercial Cleaning

Anyone in the commercial cleaning business knows that it’s not as simple as just mopping a break room floor or emptying the recycling bin. There’s an art to consistently delivering high-quality service. And as with any art, it takes practice, dedication, and a whole lot of elbow grease to perfect. Fortunately, achieving consistently high service levels in commercial cleaning is not an impossible feat. In fact, it can be boiled down to two key foundations: effective communication and a stellar performance management program. At The Wilburn Company, we’ve developed simple and actionable steps to take to incorporate these foundations. We’ve seen great success with this…

day porter cleaning in commercial building setting

Why Your Business Needs a Day Porter

Let’s face it – most commercial buildings can get messy fast. We’ve all seen sticky spills, busy lobbies, fast-filling trash bins, messy break rooms, and post-storm debris. These are just a few of a myriad of issues that can occur during the day in any work environment. Keeping up with all the activities can be a challenge, to say the least. That’s where a day porter comes in. From sweeping leaves to mopping up spills, an experienced porter can handle it all. So, if you’re looking for a way to keep up with cleaning problems, a day porter might be…

Meet the Wilburn Company: Mike O’Dell

When asked why he was chosen for this month’s employee spotlight, Mike O’Dell responded, “I think it’s because I take the time to get to know the people around me and the [leadership] knows I’ll get the job done.”  “It’s either that or the Dunkin Donuts I bring to the office sometimes,” Mike added with a laugh. This explanation highlights exactly how Mike treats his career at the Wilburn Company—with confidence, determination, and a sense of humor. All these qualities have contributed to the growth and success he’s found during his time here. Hopping On to Help Out Mike first…

Top 7 Commercial Cleaning Services in Maryland

Finding the right commercial cleaning service for your company or corporation can be challenging. You want the right fit that meets your standards for cleanliness and health. With that in mind, we’ve put together a list of the seven top options based on our 20+ years of experience in serving the Maryland area. It is very likely this will help your business find a service well-suited to your needs. 1. The Wilburn Company Is this biased? Yes. Is it true? Yes. We have good reason to be proud of our work. At The Wilburn Company, we provide commercial cleaning for…

Meet the Wilburn Company: Elex Delmonico

“He… always tries to reach the top of the mountain but [when] he realizes that the top of that mountain is the bottom of the next mountain—he just keeps on climbing.” This metaphor describes someone exceptional at what they do— a professional athlete, a successful CEO, a top politician, and Elex Delmonico. According to Wilburn Company Building Manager Luke Raymond, Delmonico is a Wilburn Company Day Porter who is committed to working with excellence every day. “He lives this,” Raymond explained, referring to the above quote, “For a young man, it’s very impressive.” Starting Strong Elex’s quality of work made…

Project Management System

4 Tangible Benefits of Performance Management

It’s hard to improve in something if you don’t have data on the quality of your performance. Without data, we can’t identify our strengths and weaknesses, and that means we may not know how to work to get better. This is why schools have tests – they reveal what students need to work on. It’s part of why sports leagues track stats – so athletes can focus on the skills they need help with. It’s why businesses conduct performance reviews – so employees can understand where they should continue to grow. Commercial cleaning is no different. To do it effectively,…