12,000,000+ sq ft
Cleaning over
every day
Responsive to the needs
of any size organization
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Quality Inspection Team
for every building
425+ employee strong
Responsible & reliable workforce
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9,000,000+ sq ft
Cleaning over
every day
12,000,000+ sq ft

Archive for November, 2016

Commercial Cleaning Construction Site DC

The Most Effective Way to Open a New Construction Site in DC

There are certainly a lot of things to think about when opening a new construction site in DC – and it’s important to think of everything. After all, whether the facility is brand new or is being renovated for a new tenant fit-out, what makes a successful construction project stand out is an attention to detail. When the details are taken care of, the process tends to run smoothly for both the short and the long term. Hiring a knowledgeable janitorial company is one way to make sure that maintenance details are taken care of. With that in mind, here…

Performance Measurement & Management Program

How to Make a Customer Complaint Go Away

As much as we’d like to say it isn’t the case, the truth is this: every janitorial company deals with customer complaints. With decades of experience in the commercial cleaning industry cleaning millions of square feet, we’ve encountered complaints before. Here’s what we’ve learned: the best way to make a customer complaint go away is to ensure that you have a proper Performance Measurement & Management Program in place to enable you to provide the highest level of service possible. If issues do occur, you must use that program to address them openly, and as quickly and thoroughly as possible,…

Can you overclean carpet?

4 Common Commercial Carpet Cleaning Mistakes

Everyone knows that carpets get dirty, but you’d be surprised how many people don’t know how to properly clean them – including trained professionals. Thankfully, The Wilburn Company has decades of experience in the commercial carpet cleaning business, covering millions of square feet, so we think we’re qualified to give out some helpful advice. Below we’re listing four of the most common mistakes that commercial carpet cleaners often make which can drastically impact the feel, aesthetic, and longevity of your carpeted surfaces. Here they are in no particular order, as they’re all equally important! Cleaning Your Commercial Carpet Too Frequently…