How to Make a Customer Complaint Go Away
As much as we’d like to say it isn’t the case, the truth is this: every janitorial company deals with customer complaints. With decades of experience in the commercial cleaning industry cleaning millions of square feet, we’ve encountered complaints before. Here’s what we’ve learned: the best way to make a customer complaint go away is to ensure that you have a proper Performance Measurement & Management Program in place to enable you to provide the highest level of service possible. If issues do occur, you must use that program to address them openly, and as quickly and thoroughly as possible,…
4 Common Commercial Carpet Cleaning Mistakes
Everyone knows that carpets get dirty, but you’d be surprised how many people don’t know how to properly clean them – including trained professionals. Thankfully, The Wilburn Company has decades of experience in the commercial carpet cleaning business, covering millions of square feet, so we think we’re qualified to give out some helpful advice. Below we’re listing four of the most common mistakes that commercial carpet cleaners often make which can drastically impact the feel, aesthetic, and longevity of your carpeted surfaces. Here they are in no particular order, as they’re all equally important! Cleaning Your Commercial Carpet Too Frequently…
How to Do Office Trash Removal the Right Way
You’re nearing the end of your sales season / big project / quarterly something-or-other, and it’s time to toss everything into archives or the garbage bin. Maybe you’re considering throwing everything into a pile in that meeting room you don’t use or sweeping it under the proverbial (or literal) rug. Save yourself some time and mess this season by handling your office trash removal fully and properly. Whether you’ve got file cabinets full of old reports or storage closets stacked with outdated electronics, it’s important to empty out and start fresh – but not all office trash removal can be…
How to Find a Commercial Cleaning Company
So, you need a commercial cleaning company for your office space. Maybe you want a one-time visit, maybe you want to schedule maintenance checks at regular intervals, or maybe you just want someone to talk to you about the potential benefits you could be missing out on. No matter the reason, you’re going to be sifting through a lot of potential options before you make a decision (unless you stop reading right here and contact us now). Below we’ll give you some tips about how to find a commercial cleaning company that’s right for you and your needs. We’ll hone…
Can You Over-Clean Carpet?
Developing an effective maintenance plan for your carpet is critical to maximizing your investment. The article below explains how cleaning a carpet too often can actually damage the very asset your are trying to protect. Keep an eye out for more articles in our carpet care series. When it comes to commercial cleaning, there are some practices that customers understand and are comfortable with, and there are some services that aren’t as familiar. Nearly everyone understands concepts like dusting, for example, or taking out the trash, because everyone performs those tasks at some point. The average person, though, rarely performs some…
You Don’t Want to Be in the Janitorial Business
There are a lot of things that we’ve learned over our years in the janitorial business. One of them is this: Unless you are actually part of a custodial cleaning company, you don’t want to be in the janitorial business. That’s because, if you’re not in the janitorial business, being in the janitorial business is a waste of your time. Here’s the point: If you’re managing commercial or government facilities, there are an unending number of things that demand your attention. From communication with tenants, to building technology systems, to leadership and strategy, you’ve got a lot of things to…
How to Handle That One Picky Tenant
Picky people are hard to please. If you’ve ever had a picky manager, then you understand the sense of anxiety that comes along with handing over any “completed” task. Sure, you may have spent hours on your project, but picky people have a special knack for pointing out flaws you didn’t even know existed. And when it comes to giving feedback, they tend to be generous with how much they give. As a commercial cleaning company, we have 18 years of experience cleaning millions of square feet. Do that much cleaning, and you’re bound to run into people who are…
Commercial Cleaning Companies in MD: How to Find the Best One
There are a lot of commercial cleaning companies in MD, and you aren’t sure where to start looking for the best option for your facility. Maybe you don’t know a lot about what makes one cleaning company better than another. Maybe you don’t know what’s considered a reasonable price, or if certain companies have more specialized training for certain facilities. Whether you’re stuck deciding between a few options or are unsure where to start altogether, look no further for your solution; The Wilburn Company can do it all. We’ll hone in on some common criteria that business owners look for…
5 Warning Signs It’s Time to Find a New Office Cleaning Company in Maryland
We’ve mentioned several times that the cleanliness of your building is of the utmost importance. Having a clean, sanitary working environment, maintained through professional office cleaning, not only helps with employee morale but also keeps them from getting sick, thereby saving your company money. That’s where having a great office cleaning company in Maryland comes in. It’s important to understand that not every office in Maryland understands the benefits when their standards are not up to scratch. If that’s the case, then it’s definitely time to consider looking for a new office cleaning company. Here are five warning signs that…
5 Ways to Understand the True Value of Facility Cleaning
It doesn’t really matter what type of business you run, you will always want others to see you in the best light possible. This will definitely help lead your company to more business and higher profits. So why would you think twice about the cost of a professional facility cleaning service? Bringing in a commercial cleaning team to oversee the cleanliness of your facility speaks volumes about your building, and your priorities. Remember, keeping up appearances can have a huge impact on your company’s reputation and its bottom line. Here are five things that will help you understand the true…
What Should I Ask When Looking at Janitorial Companies in DC?
As your facility thrives, it’s important to keep it clean, sanitary, and above all, healthy. Dirty floors and stuffed trash bins not only provide germs areas to grow, they also bring down staff morale. If your tenants ever play host to clients, an unclean facility will leave a bad impression every time. It’s important to have a company you can trust to take care of all your cleaning needs. At The Wilburn Company, making sure your facility is thoroughly clean is our No. 1 priority. You’ve looked at some janitorial companies in DC and maybe you’re not sure if hiring a service is…